1. INRODUCTION
My Computer Repairs (“We”, “Us” or “Our”) want to remain 100% transparent in our dealings with you (“client”, “Yourself” or “Your”). With this, we want our privacy policy to be publicly available. Also, for information on our terms & conditions, please click here. If you do not understand any of the following or have further questions, feel free to contact us on 1300 001 627.
We may collect ‘personal information’ from clients to provide the IT services we provide. All information received in connection with a client matter is subject to strict duties of confidentiality. We are bound by the Privacy Act.
2. TYPES OF INFORMATION
We collect Personal information and sensitive information as those terms are defined by the National Privacy Principles.
Types we might collect:
- Passwords for:
- Computers.
- Servers.
- Networking equipment.
- Internet & software logins.
- Bank details.
- Personal identification details such as name, address, DOB, etc.
How we collect personal information and how it is used/disclosed are all agreed upon by our client first & foremost.
Usually at first contact we will need to obtain details from the client such as their name, address, telephone, email and other contact details. We sometimes also require contact details of other relevant parties. We might also need information such as names of your housemates/staff (if applicable) and other sensitive information.
We collect Personal information by taking your instructions, from others with your consent or from other persons. We will not use or disclose your personal information for any other purpose than the primary purpose of collection unless certain strict matters apply as set out in the National Privacy Principles.
3. OUR MARKETING
We may use your personal information to contact you to inform you of our other services that may be of assistance to you, promotions, and significant changes to the company. We will not sell your personal information to any third party for their/our marketing purposes. If you do not wish to receive such material from us please do not hesitate to contact us on 1300 001 627 or by mail to Unit4/72–76 Sugar Road Maroochydore 4558 QLD.
4. THIRD PARTY PROVIDERS
We may have to disclose your personal information to third party providers. If this is the case, we will inform you & get approval before this occurs. Any information we disclose will be purely for software/services that are being provided to you. We will not sell this information.
Time when we might disclose your personal information:
- Internet connection setups.
- Software provider liaising.
- Telephone connection setups.
- Cyber Insurance liaising/auditing.
- Any entity or person with your authority.
5. SECURITY OF PERSONAL INFORMATION
We take all reasonable steps to ensure your personal and confidential information is kept secure from unauthorised access, disclosure, misuse or modification. This is done by securing your information in our encrypted programs on computers which are also encrypted & protected behind firewalls. No information is stored on ANY servers outside of Australia. Our offices are always locked when no one is in the office. Also, we have motion detection alarms & camera security. We will never send sensitive information via email unless encrypted. Sensitive documents in paper form are ALWAYS shredded when no longer in use. We archive documents/information that is no longer used. All security adheres to the Privacy Policy Act 1988.
6. EMAIL SECURITY
Email Security is important to us. As such, we have taken precautions to protect & validate our identity – We recommend you do too. Digital signatures are a form of ‘non-repudiation’ as an email that is signed with a private key can only be read using the senders public key. A public key is stored with a trusted certificate authority (CA) and can not be altered. So, we digitally sign every email we send & reply to. Also, we encrypt all important/sensitive information for yours & our privacy. To verify a digitally signed email on major email providers, please see below:
- Outlook App – Prior to opening the app you should see the orange badge beside the senders email address. Inside the email it should say “Signed By email@example.com”.
(If using a newer version of Outlook, the orange ribbon may be white/grey). - Gmail Online – Open the email from your inbox, click the down-pointing arrow beneath the sender ID. Now, there should be “Verified Email address Sender Info” on the second line. To see the certificate, click ‘Sender Info’, this will display the senders ‘Public key identifier’ (PKI).
- Outlook Online – You will see a transparent or red badge next to the sender. You may see a disclaimer at the top of the email reading “S/MIME isn’t supported in this view. To view this message in a new windows, click here”. Furthermore, if you view the link, there should be an attached file called “smime”.
- Yahoo Online – Yahoo is not up to date with their digital signatures. Thus, the only way to verify is to look for the file aptly named ‘smime.p7s’.
(If using a newer version of Outlook, the orange ribbon may be white/grey).
For other email clients/browsers there may be other methods, however, for ease of use & security, Outlook is the recommended client to use.
7. CURRENT INFORMATION AND UPDATING
If you are aware of any personal information that we hold needs updating, please inform us.
8. ACCESS
You may contact us on 1300 001 627 or at contact@mycomputerrepairs.com.au and request to access/change your personal information that we hold about you. There may be instances where we do not believe it is reasonable to access the information – we will tell you if that is the case.
9. COMPLAINTS ABOUT BREACHES OF PRIVACY
If you believe we have committed any breach you may lodge a complaint with us by phoning 1300 001 627, writing to Unit 4/72–76 Sugar Rd Maroochydore, 4558 or emailing at contact@mycomputerrepairs.com.au If you feel we have not adequately handled your concern you may refer the matter to the Federal Privacy Commissioner by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 1042.
10. CHANGES TO POLICIES
We reserve our right to change this privacy policy as needed to accommodate changes in requirements, in the law and in technology.